Shopify Help
Shopify, one workflow at a time.
Start with store access, prepare product listings from existing RummageRail profiles, then reconcile inventory or review seller-started Shopify orders. The guides separate current controls from limits and tell you when an action needs sign-in.
Browse by task
Shopify topics
Each guide opens directly, links to related steps, and returns to this Help directory.
Store access
Connect your myshopify.com store and check live scopes and capability status.
Product listings
Prepare profile-based listing drafts, then create, update, or verify a product.
Inventory reconciliation
Map the tracked variant and location, compare values, and choose which side to apply.
Orders and sales review
Start an order import, review Shopify order lines, and match eligible seller sales.
- Import Shopify orders into RummageRailA signed-in seller starts each import page. RummageRail reads up to 20 orders at a time and does not import in the background.Guide is public · workflow sign-in required
- Review Shopify order lines and report a seller saleImported orders remain Shopify-labeled records; review their statuses and remaining units before matching seller-entered sales.Guide is public · workflow sign-in required
Troubleshooting and limits
Recover from setup, access, matching, and mapping issues; review unsupported workflows.
Quick answers
Common Shopify questions
These answers summarize current behavior. Open the linked guide for the full steps and required access.
Why does Shopify say setup is incomplete?
The RummageRail app owner must finish the Shopify credentials, token encryption key, and secure callback setup. Ask the app owner to complete it; reconnecting as a seller cannot fix missing app configuration.
Read the Shopify connection guideContact RummageRail about setupWhy is a Shopify action unavailable?
RummageRail checks the current Shopify connection and granted scopes. The required scope depends on the action. If Shopify has not granted it, the app owner must update the Shopify app permission and you must reauthorize the store.
Check Shopify permissions and connection statusCan I import my full Shopify catalog?
No. Full Shopify catalog import is unavailable. You can use the explicit Shopify controls on a seller product profile to verify or act on that product.
See the Shopify product workflowDoes saving a Shopify listing draft change Shopify?
No. Save, copy, and delete apply to the app-local draft on an existing product profile. Choose the separate create or update action to send product details to Shopify.
Prepare and send a Shopify product listingWhat happens if Shopify already has a matching product?
One exact match is linked without creating a duplicate. A same-title product with different details or multiple possible matches blocks creation for seller review in Shopify.
Review product matching and writesWhat should I do if a Shopify product write is unverified?
Use the product status-check action and inspect Shopify before retrying. An unknown create result stays blocked from a second create until its outcome is reviewed.
Troubleshoot Shopify product resultsDoes RummageRail publish a Shopify product for me?
No. Products created by the listing action start as DRAFT, and RummageRail does not run a publish action. A separate explicit inventory action can change a linked product status to ACTIVE or DRAFT; check publication settings in Shopify.
Read the create and update stepsHow far back can I import Shopify orders?
The seller-triggered import requires read_orders and normally exposes the latest 60 days. Older permitted history is available only if Shopify grants this app additional approved access.
Read the order import guideHow many Shopify orders and line items are read at a time?
A seller-started import reads up to 20 orders per page. Each order’s lines are paged 50 at a time, up to 100 pages for that order. A capped or unreadable detail leaves the import batch unsaved.
See the order import page and line-item limitsDoes Shopify order import run in the background?
No. A signed-in seller starts an import from Report a Sale and continues through available pages manually.
Start a Shopify order importOpen Report a Sale · Sign-in requiredWhat changes when a Shopify order import fails?
An incomplete or unreadable order detail prevents that batch from being saved. Previous imported Shopify results and seller-entered records remain unchanged; address the reported issue before starting the batch again.
Review import errors and retry behaviorWhy can’t I read or update Shopify inventory?
The RummageRail product must be linked to the connected Shopify product and resolve to a variant and location. Reading needs read_products and read_inventory. Quantity-only writes also need write_inventory; applying Available or Not available needs write_products as well.
Check the linked inventory stepsHow does Reserved inventory map to Shopify?
Reserved has no Shopify availability equivalent. Applying RummageRail inventory sends quantity only and leaves Shopify product availability unchanged.
Read inventory reconciliation stepsAre unpaid, cancelled, refunded, or unresolved Shopify lines settled revenue?
No. A line must be paid, not cancelled or refunded, and include an amount and currency. Incomplete, unsettled, and unresolved-conflict lines do not count as settled revenue.
Review imported orders and sales conflicts